In order to ensure that the order is dispatched quickly, incoming orders are processed immediately and unfortunately cannot be modified.
Questions and answers (FAQ)
The current shipping costs can be found on theShipping Information page
We process all orders within 24 hours on weekdays and then hand them over to our shipping partners. Delivery within Germany usually takes place within 48 hours. The transit time within other European countries depends on the local delivery service.
Goods sent by post have a delivery time of 4-5 days within Germany. Product samples will be sent by post.
If you leave the shopping cart at the checkout, you have the option of redeeming a voucher or gift card on the following page using the code printed on it. The respective discount is displayed immediately and deducted from the total amount.
We deliver worldwide.
Yes. We protect transactions in every possible way. Personal data, such as credit card or bank account number, name or address, are encrypted before they leave the home PC/smartphone and are transmitted over the Internet. For this we use the recognized secure Secure Socket Layer (SSL) transmission. The encrypted information cannot be read by unauthorized persons.
The fact that the web address begins with https, or with a green lock symbol, indicates that there is a secure connection to a server.
Our online shop sends a confirmation email a few minutes after the order has been received. If no confirmation has arrived, please contact our customer service.
Unfortunately, subsequent settlement is not possible, as your payment is made immediately upon completion of the order, so that we can ship the ordered products immediately.
We offer the possibility to use a variety of payment methods according to personal preference. We offer Klarna payment on account, Klarna installment purchase, PayPal, Amazon Pay, credit cards (MasterCard and Visa) and Apple Pay as a means of payment.
Yes, this is possible.
The address for each shipment to a packing station must be specified as follows ( In the case of post offices, the street name is accordingly "Post Office" ) :
1st street name = Packstation
2nd house number = the packing station number or branch number
3. Company name = the post number (customer identification number)
4. Zip code = the regular zip code of the packing station
5. City = the city in which the packing station is located
We send an email with a tracking number after the order is placed. With this, the status of the delivery can be tracked at any time with the respective shipping service provider.
Exception: Samples and small items that are sent by post.
When you are logged in, click on the Get 10 voucher link in your personal account! in the side menu. The bonus widget opens. Here you can either copy the link directly and give it to friends, share the link on Facebook with a personal message or click on the letter symbol to send an e-mail designed by us to friends or acquaintances..
If your acquaintance or friend accesses your personal link, the widget opens on our home page. He only has to enter his e-mail address there and will immediately receive the voucher by e-mail.
Alternatively, you can go to the How it works page (https://www.soberberlin.com/pages/loyalty-program ) also use one of the buttons directly to send a voucher to friends. The corresponding window then opens directly.
No, only one voucher code can be used for each order.