In order to ensure that the order is shipped quickly, incoming orders are immediately processed and unfortunately cannot be modified.
Questions and answers (FAQ)
The current shipping costs can be found on the Shipping Information page
We process all orders on weekdays within 24 hours and then hand them over to our shipping partners. The delivery then usually takes place within 48 hours within Germany. The delivery time within other European countries depends on the local delivery service.
Goods sent by post have a delivery time of 4-5 days within Germany. Product samples are sent by post.
When the shopping cart is left at the checkout, you can redeem a voucher or gift card using the code printed on the following page. The respective discount is displayed immediately and deducted from the total amount.
We deliver worldwide.
Yes. We protect transactions in every possible way. Personal data, such as credit card or account number, name or address, are encrypted before they leave your home PC / smartphone and are transmitted over the Internet. For this we use the recognized secure socket layer (SSL) transmission. Unauthorized persons cannot read the encrypted information.
The fact that the web address begins with https or with a green lock symbol shows that there is a secure connection to a server.
Our online shop sends an email confirmation a few minutes after you have placed your order. If no confirmation has arrived, please contact our customer service.
Unfortunately, a subsequent settlement is not possible, since your payment will be carried out immediately upon completion of the order, so that we can immediately dispatch the ordered products to the shipping department.
We offer the possibility to use a variety of payment methods according to personal preference. We offer Klarna payment on account, Klarna hire purchase, PayPal, Amazon Pay, credit cards (MasterCard and Visa) and Apple Pay as a method of payment.
Yes, it is possible.
The address for each shipment to a Packstation must be specified as follows:
1. Street name = Packstation
2. House number = the packing station number
3. Company name = the postal number (customer identification number)
4. Postcode = the regular postcode of the packing station
5. City = the city in which the packing station is located
We send an email with a tracking number after ordering. With this, the status of the delivery can be tracked at any time by the respective shipping service provider.
Exception: samples and small goods that are sent by post.
If you are logged in, click on the link Get 10 € voucher in your personal account! in the side menu. The bonus widget opens. Here you can either copy the link directly and give it to friends, share the link on Facebook with a personal message or send an e-mail designed by us to friends or acquaintances by clicking on the letter symbol.
If your friend or friend calls up your personal link, the widget opens on our homepage. All they have to do is enter their email address there and they will receive the voucher immediately by email.
Alternatively, you can also use one of the buttons on the How it works ( https://www.soberberlin.com/pages/loyalty-programm ) page to send a voucher to friends. The corresponding window then opens directly.
No, only the use of a voucher code is possible with every order.