Returns and cancellation
In the country you have chosen, the following cancellation policy applies:
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (sober care GmbH, Pappelallee 78/79, 10437 Berlin, firstname.lastname@example.org, phone: 030-22334470) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient that you send the message about the exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You have to return or hand over the goods to us immediately and in any event within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the immediate costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
(If you want to cancel the contract, please fill out this form and send it back or send us the data by email.)
To sober care GmbH, Pappelallee 78/79, 10437 Berlin, email@example.com
"I hereby cancel my contract for the purchase of the following goods - order number: SO."
If you withdraw in letter / paper form, please use your signature and date.
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation in order to finance it. If the loan has already flowed to us when the cancellation takes effect, your lender will enter into our rights and obligations under the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract deals with the acquisition of financial instruments (eg securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also cancel the loan contract if you also have a right of withdrawal.
The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer, for delivery of sealed goods that are for reasons of health protection or hygiene are not suitable for return if their seal was removed after delivery or if goods were delivered if they were inseparably mixed with other goods after delivery due to their nature.