Our goal: 100% satisfaction
Our passion for innovation and our pursuit of operational excellence accompany us on our way to delighting our users: people who have placed their valuable trust in us. We invite everyone to walk this path with us and discover the best care for people and the environment. We are so convinced of the quality and effectiveness of our products that we invite all of our users to test them and, if they are not satisfied, to receive an easy refund of the purchase price - without giving any reasons.
We promise that every order will be 100% satisfactory. We guarantee this with our 100% satisfaction guarantee: If you are not satisfied with your order, you will receive your money back. Your legal rights as a consumer, in particular an existing right of withdrawal as well as the rights to subsequent performance, reduction of the purchase price, withdrawal and compensation, exist independently of this guarantee and are not restricted by it.
Here you can find more information about our mission, values and awards.